你对不友好的售货员有什么反应？
讨论问题
- 1.你对不友好的售货员有什么反应？How do you react to unfriendly salespeople?
- 2.什么时候你对客户服务失去耐心？When do you lose patience with customer service?
- 3.你会要求经理吗，还是选择离开？Do you ask for the manager or do you just leave?
- 4.你会在网上写差评吗？Do you write bad reviews online?
- 5.当你生气时，如何保持礼貌？How do you stay polite when you're angry?
- 6.你最糟糕的客户服务经历是什么？What was your worst customer service experience?
- 7.服务不好时你还会给小费吗？Do you still tip with bad service?
- 8.你如何在不大喊的情况下解释问题？How do you explain the problem without shouting?
- 9.因为服务差你会避免哪些商店？Which stores do you avoid because of bad service?
- 10.你期待道歉或赔偿吗？Do you expect an apology or compensation?
词汇
客户服务 (kèhù fúwù) - customer service
不友好 (bù yǒuhǎo) - unfriendly
耐心 (nàixīn) - patience
评价 (píngjià) - review
礼貌 (lǐmào) - polite
生气 (shēngqì) - angry
小费 (xiǎofèi) - tip
大喊 (dàhǎn) - to shout
避免 (bìmiǎn) - to avoid
赔偿 (péicháng) - compensation
实用短语
我尽量保持冷静，即使售货员很粗鲁。
I try to stay calm, even when the salesperson is rude.
当客户服务糟糕时，我很快就失去耐心。
I lose patience quickly when the customer service is bad.
当我不满意时，我经常要求经理。
I often ask for the manager when I am dissatisfied.
是的，我有时在失望时写差评。
Yes, I sometimes write bad reviews when I am disappointed.
即使我生气，我也尽量保持礼貌。
I try to remain polite, even when I am angry.
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